Services

Caring for all aspects of your business

In order for your business to be successful and profitable, you need to perform well in the following key areas:

Core services – maintaining your core services and developing new lines
Geographical locations – making the most of your geographical location
Organisational and operational structure – making the staff and structure work for your business
Business development – responding to the changing market
Marketing – being effective in selling your services and business
Finance – being competitive and delivering within budgets

We offer a unique and effective formula to help you improve your performance, boost your profits, target new markets and develop your business, in all of the above areas.

We specialise in helping businesses in the care sector to:

Develop existing and new markets
Grow through person-centred care
Thrive by improving staff performance
Flourish by forging new partnerships
Grow through a good website and marketing
Recruit the right people for key posts

Management services

standard image... Occasionally, a business may require support to cover a transitional period. This may be due to a specific development, project or work stream. It could be to provide cover for a post, to manage a team for a period of time, or to assist with a process of change.

We can offer a range of interim business management solutions that can be designed to meet your business needs and budget. We can operate as consultants, helping you to achieve short, medium and long term progress and success. All businesses have individual needs. We pride ourselves on helping you to address – and fulfil – those needs.

Complaints advisory service

Jennifer is the independent complaints advisor for the United Kingdom Home Care Association. She investigates and arbitrates on complaints against care providers. She now offers a complaints advisory service to individual businesses – helping to draw up complaints procedures and deal with individual complaints.

Here are just some of the projects we have worked on:

Business development

Helping companies to establish new home care businesses in the UK (advising on business strategy, marketing, staff recruitment and policies and procedures).

Producing five-year business development plans for a leading home care charity after the loss of a large local authority contract (including researching business opportunities, working with the board and liaising with staff).

Helping a home care company to identify and develop innovative new partnerships with two of Britain’s largest charities.

Working with a medium sized home care provider, identifying and developing a niche market business opportunity and assisting them with the marketing and operational strategy.

Staff development

Helping care companies recruit the right senior managers for key posts (writing and planning advertising campaigns, producing job and person specifications and interview questions and attending interviews).

Mentoring chief executives, managing directors and senior management staff.

Planning and delivering a wide range of workshops across the UK for the UKHCA. Subjects include business development, recruitment and retention and dementia.

Planning and delivering dementia, communication – and other general – training for home care staff, at their work place.

Writing a wide range of resource packs and study guides for the home care sector for UKHCA.

Marketing

Planning website content for a leading home care provider and new business ventures. Writing, planning and sourcing innovative content, acting as main point of contact to shortlist, select and work with leading website designers, and managing the projects.

Writing and planning advertising and promotional campaigns.

Assisting the UKHCA with the development of membership services and managing a number of membership recruitment drives and promotional activities.

Larger projects

Co-ordinating a ground-breaking nationwide training project for one of Britain’s largest charities.

Carrying out detailed due diligence work for a major Scottish home care provider looking to introduce a large software application across its existing operational network (involving site visits, assessment of current processes, liaising with the software company and internal staff over the integration, identified training needs and method of delivery and looking at financial implications and alternatives).

Major due diligence work on multi-million-pound care home projects for a business consortium.

Home Care Advice Services & Home Care Consultancy Services Scotland